FAQs

1. What is Jordanledner.store return policy?

At Jordanledner.store, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt. The item must be in its original packaging, with all tags intact and unused. Please contact us via email at [email protected] for detailed instructions on the return and exchange process.

2. What do I need to do to return the item?

To return the item, please follow these steps:

Contact our customer service via email: [email protected].
Provide your order information, product name, and reason for return.

After receiving confirmation from us within 24-48 hours, you will receive detailed instructions on how to pack and ship the item back.

3. How long will it take to receive my refund?

Once we receive the returned item, we will inspect the condition of the item within 30 business days. If the item meets the return conditions, a refund will be processed via the original payment method within 30 business days.

4. What should I do if I have not received my refund?

If you have not received your refund within the specified time, please:

Check your bank account or payment method.

Contact your bank or credit card company to check the status of the transaction.

If you have not received your refund, please contact us via email at [email protected] for further assistance.

5. Can I cancel my order?

You can cancel your order within 24 hours of placing your order. Please email [email protected] to request a cancellation and provide a reason.

6. Can I change my shipping address after I have placed my order?

If you need to change your shipping address, please contact our customer service team as soon as possible via email at [email protected]. We will try to assist, but cannot guarantee an adjustment once the order has been processed.

7. What is my delivery time?

Our order processing time is 1-3 business days, and shipping time is 7-15 days. Please note that orders placed on the weekend will be processed the following Monday. If there are any delays due to weather or other factors, we will notify you via email.

8. How much does shipping cost?

Standard shipping is $6.99 for all orders within the United States.

9. Can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the shipping status of your order.

10. What should I do if the product I received is damaged or incorrect?

If the product is damaged or not as expected, please contact us via email at [email protected] within one week. Please provide a photo of the product, order number and relevant information so that we can assist you promptly.